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Our Commitment to Fair Dispute Resolution

At YachtService.VIP, we are dedicated to providing a fair, transparent, and efficient process for resolving disputes between users (yacht owners) and service providers. Our dispute resolution process is designed to address concerns promptly while maintaining trust in our platform. Please review the steps below to understand how we handle disputes, in accordance with our Terms of Service and applicable laws.

How Our Dispute Resolution Process Works

We aim to resolve disputes fairly and within a reasonable timeframe. If you have an issue with a service provider or a service booked through YachtService.VIP, follow these steps to seek resolution.

Step 1: Contact the Service Provider

Attempt to resolve the issue directly with the service provider. Most disputes can be settled through open communication. We encourage both parties to discuss the concern and work toward a mutually agreeable solution.

Step 2: Submit a Complaint

If the issue remains unresolved after contacting the service provider, you can file a formal complaint with our support team.

How to Submit a Complaint

Use the form below to submit your complaint. Please provide detailed information about the issue, including relevant documentation (e.g., contracts, receipts, photos). Documents must be in PDF, JPG, or PNG format, with a maximum size of 10 MB.

Form Fields:

  • Name
  • Email
  • Description of the Issue
  • Supporting Documents (file upload)

CTA: Submit Complaint (button with aria-label=”Submit your dispute complaint” for accessibility)

Step 3: Review by YachtService.VIP

Our team will review your complaint within 5 business days. During this process, we may contact you or the service provider for additional information to ensure a thorough investigation. All data submitted with your complaint is handled in accordance with our Privacy Policy and the California Consumer Privacy Act (CCPA).

Step 4: Resolution Proposal

After reviewing the complaint, we will propose a resolution based on our findings. Possible outcomes include:

  • Mediation between the parties.
  • Refunds or partial refunds, if applicable, processed within 7 business days (see our Payment and Refund Policy for details).
  • Other remedies as outlined in our Terms of Service.

Step 5: Final Decision

If the proposed resolution is not accepted, either party may request further review. In such cases, we may recommend third-party mediation or arbitration, as detailed below.

Third-Party Mediation or Arbitration

For disputes that cannot be resolved internally, we recommend arbitration through the American Arbitration Association (AAA) in accordance with its rules. Arbitration costs are shared between the parties unless otherwise agreed. All disputes are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. For more details, see Section 10 of our Terms of Service.

Note on Legal Matters

YachtService.VIP does not provide legal advice. We strongly recommend consulting with a legal professional for disputes involving complex legal matters.

Limitation of Liability

YachtService.VIP is not responsible for the quality of services provided by service providers or for any damages resulting from their actions. Users are responsible for verifying the qualifications of service providers before engaging their services.

Data Privacy

Under the California Consumer Privacy Act (CCPA), you have the right to access, correct, or request deletion of data submitted with your complaint. Contact us at [email protected] to exercise these rights.

Taxes

All fees and refunds are exclusive of applicable taxes. Service providers are responsible for paying taxes in accordance with local laws.

Important Information

All disputes are handled in accordance with our Terms of Service and applicable laws. We aim to maintain transparency and fairness throughout the process to ensure the best possible experience for our users and service providers.

Contact Us for Support

If you have questions about our dispute resolution process or need assistance with filing a complaint, our support team is here to help. For users with accessibility needs, complaints can also be submitted via email or phone.

CTA: Contact Support (links to /contact) Email: [email protected] Phone: +1-800-555-1234 Support Hours: Monday–Friday, 9:00 AM–6:00 PM EST