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Privacy Policy

Last updated: May 05, 2025

1. Introduction

At YachtService.VIP, we are dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our platform to find yacht services or offer your expertise as a service provider. By using our website, you agree to the terms of this policy.

If you have any questions, please contact us at [email protected] or visit our Contact Us page.

2. What Data We Collect

We collect various types of data to provide and enhance our services, including:

  • Personal Information: Name, email address, phone number, and physical address (if provided during registration or service requests).
  • Service Request Details: Information about your requests, such as “yacht repair in Miami” or “crew hiring in Florida.”
  • Geolocation Data: Location data collected with your consent when using the “Find Services Near Me” feature.
  • Payment Information: Payment details processed through third-party providers (e.g., Stripe) for paid features like premium subscriptions or lead fees.
  • Technical Data: IP address, browser type, device information, and cookies (see our Cookie Policy for details).
  • Reviews and Communications: Reviews you leave about service providers and messages sent via our platform’s chat feature.
  • Verification Data: Licenses, certifications, and insurance documents submitted by service providers for quality assurance.

3. How We Use Your Data

We use your data to deliver a seamless and personalized experience on YachtService.VIP. Specifically, we use it to:

  • Connect yacht owners with verified service providers for service requests.
  • Improve our platform by analyzing user behavior and feedback.
  • Communicate with you, including sending notifications about service requests, platform updates, or newsletters (if you’ve opted in).
  • Ensure security by verifying service providers and preventing fraud.
  • Comply with legal obligations, such as tax reporting or regulatory requirements.

4. How We Share Your Data

We may share your data with the following parties to provide our services:

  • Service Providers: Your contact information (e.g., email or phone number) is shared with service providers to facilitate service requests.
  • Third-Party Services: Payment processors (e.g., Stripe), analytics tools (e.g., Google Analytics), or marketing platforms, with appropriate safeguards.
  • Partners: Marinas, insurance companies, or equipment manufacturers for referral programs, only with your explicit consent.
  • Legal Authorities: If required by law, such as in response to a court order or regulatory request.

We do not sell your personal information to third parties for marketing purposes without your explicit consent.

5. International Data Transfers

As a global platform, YachtService.VIP may transfer your data to countries outside the United States, such as Europe or other regions, to support our services. We ensure that such transfers comply with applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR), through measures like Standard Contractual Clauses (SCCs). We implement safeguards to protect your data during international transfers.

6. How We Protect Your Data

We prioritize data security and implement the following measures:

  • Encryption: Secure Sockets Layer (SSL) technology to protect data during transmission.
  • Access Controls: Restricted access to your data within our team, limited to authorized personnel.
  • Regular Audits: Periodic security assessments to identify and address vulnerabilities.
  • Payment Security: Payment data is processed through PCI DSS-compliant third-party providers (e.g., Stripe) and is not stored on our servers.

While we take every reasonable measure to protect your data, no system is completely secure. In the unlikely event of a security incident caused by third parties, we will promptly notify affected users and take appropriate action. Please report any concerns to [email protected].

7. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Opt-Out: Opt out of the sale of your data (see Section 8).
  • Unsubscribe: Opt out of marketing emails via the unsubscribe link in each email.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Do Not Sell My Personal Information (CCPA)

If you are a California resident, you have the right to opt out of the sale of your personal information under the California Consumer Privacy Act (CCPA). YachtService.VIP does not sell your data without your explicit consent. To ensure compliance, you can submit an opt-out request via:

9. California Notice at Collection (CCPA)

For California residents, we provide the following information as required by the CCPA:

  • Categories of Data Collected: Personal information, service request details, geolocation data, payment information, technical data, reviews, communications, and verification data (see Section 2).
  • Purpose: To provide services, improve the platform, communicate with users, ensure security, and comply with legal obligations.
  • Rights: You have the right to request access, correction, or deletion of your data, and to opt out of its sale.

10. Children’s Privacy

YachtService.VIP is not intended for children under 13 years of age, in compliance with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect data from children under 13. Users under 18 must obtain parental consent before using our platform. If you believe we have collected data from a child under 13, please contact us at [email protected], and we will promptly delete it.

11. Data Retention and Deletion

We retain your data only as long as necessary to provide our services or comply with legal requirements:

  • Profile Data: Stored while your account is active. Upon account deletion, data is removed within 30 days, except where legally required.
  • Payment Data: Retained for 7 years to comply with tax and regulatory requirements.
  • Reviews: Stored indefinitely to maintain provider ratings, unless you request deletion.
  • Service Request Data: Retained for 3 years to support analytics and dispute resolution.

To request data deletion, contact us at [email protected].

12. Cookies and Tracking

We use cookies and similar technologies (e.g., web beacons) to enhance your experience, analyze usage, and personalize content. Examples include:

  • Essential Cookies: Enable core functionality, such as user authentication.
  • Analytics Cookies: Track platform usage via tools like Google Analytics.
  • Advertising Cookies: Support targeted ads for partners, such as marinas or equipment manufacturers.

You can manage cookie preferences through our consent banner or your browser settings. For more details, see our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will take effect upon posting on this page. We will notify you of significant changes via email or a prominent notice on our website at least 30 days in advance.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: [email protected]
  • Mailing Address: YachtService
  • Phone:
  • Hours: 9:00 AM – 5:00 PM EST, Monday–Friday

You can also visit our Contact Us page for additional support.